Check-In & Check-Out
Your room will be available from 3:00 pm on the day of arrival.
On the day of departure, we kindly ask to vacate the rooms by 11.00 am.
Guests travelling to Val Gardena by plane, bus or train may send their luggage in advance.
Deposit payments: can be made easily by credit card HERE. Only VISA and Mastercard credit cards are accepted as online payments.
Method of payment: At check out we accept payment in cash (up to € 4.999,00), cheques, cash cards, Visa and Euro/MasterCard and American Express.
Taxes: Italian Law requires the payment of a tourist tax amounting to € 3.40 per person per night, not included in the total cost of the booking, to be paid directly to the Hotel. Children of less than 14 years of age are exempt from the tourist tax.
There is always the possibility of an unforeseen event prior to any trip. Delays in departure, cancellation or interruption of your stay may render you liable to the payment of penalties. We would advise you to take into consideration our travel insurance scheme “Europäische Reiseversicherung AG” which also covers a Covid-19 illness before arrival.
Upon completion of the accommodation contract, the Val Gardena Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the abovedecision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use ofthe Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info