Check-In & Check-Out
Your room will be available from 15:00 hrs on the day of arrival.
On the day of departure, rooms must be vacated by 11.00 hrs.
Guests travelling to Val Gardena by plane, bus or train may send their luggage in advance.
Bookings will be considered as confirmed only if accompanied by the relative 30% deposit, to be paid in the form of a bank draft, postal money order, credit card or online payment using our site. The deposit represents our guarantee covering the accommodation contract and will not be reimbursed in the event of cancellation of the booking by the guest, but withheld as compensation.
Payment of the deposit implicitly acknowledges the general conditions of booking and cancellation and confirms that these are accepted in full.
In order to safeguard against any penalties arising from cancellation due to illness or other serious circumstances, you are strongly advised to take out a suitable holiday insurance policy.
We offer personalised holiday insurance policies, which are described in a later section.
General conditions applicable in case of cancellation:
If you cancel your booking up to 14 days prior to your scheduled arrival, we will withhold only the 30% deposit for your stay.
If you cancel your booking after this date, or in the event of late arrival, we will debit you 100% of the cost of the booking.
(Conditions for cancellation) Pre-paid offers:
If you have chosen a pre-paid offer, please be informed that such offers are not subject to our general conditions for cancellation.
As these offers are made at specially-reduced rates, you will be requested to pay the full cost of your stay at the moment of booking. In the event of cancellation by the guest, no reimbursement will be made.
Method of payment: We accept payment in cash, cheques, cash cards, Visa and Euro/MasterCard and American Express.
Taxes: Italian Law requires the payment of a tourist tax amounting to €2.50 per person per night, not included in the total cost of the booking, to be paid directly to the Hotel. Children of less than 14 years of age are exempt from the tourist tax.
There is always the possibility of an unforeseen event prior to any trip. Delays in departure, cancellation or interruption of your stay may render you liable to the payment of penalties. We would advise you to take into consideration our travel insurance scheme “Europäische Reiseversicherung AG” in order to cover any losses.